FAQ

FREQUENTLY ASKED QUESTIONS:

1. When my order is going to be shipped?

All orders are usually shipped within 3 business days. Pre-ordered books are usually shipped same or next day as released by publisher. 

2. Can you ship overnight for additional fee?

At the moment we can offer only standard shipping which is free. Delivery may take up to 10 business days however most of the packages usually arrive within 4-6 days after your order date.

3. How my payment to you will be reflected on my bank statement? 

If you paid with credit card you may see The Smart Shop Online or TheSmartShopOnline

4. Will I receive emails about my order status?

Please make sure that you enter your email correctly. Once your order is placed you shall receive a confirmation email. If you did not receive it, please check your spam folder. If there is no email please contact us for further details. Once your order is processed you may receive additional emails with more details (tracking, estimated delivery, etc)

5. I received order but it came from Amazon or Walmart.  Why? 

We maintain own stores at Amazon, Walmart, and several other marketplaces. We often use third party fulfillment. Dependently on your location and ordered product we may ship from different warehouses or dropship directly from manufacturer

6. My item has not arrived, however tracking says it was delivered.

Please check your shipping address in your order confirmation email. If your address is correct we suggest to check with your neighbors as sometimes packages might be mistakenly delivered to wrong door/house. You can also check with your local post office. Your credit card issuer may also provide additional insurance covering lost or stolen online purchases. Try to contact them and check if you are eligible for compensation. If for any reason you provided us with incorrect address unfortunately there is nothing we can do after package is shipped. 

7. How long does it take to get a refund for returned or cancelled order? 

Dependently on your original payment method it is usually takes 7-10 business days to see refund posted.